Thank you for shopping with us. Please review our policy regarding returns, refunds, and exchanges carefully before purchasing.
1. Eligibility for Returns, Refunds, or Exchanges
All items sold on our website are strictly non-exchangeable and non-refundable, except under the following specific circumstances:
- Wrong Item Sent: The merchant delivered an item completely different from your order.
- Item Mismatch: The received item does not match the specifications, descriptions, features, or advertisements listed on our website.
- Damaged or Defective Goods: The product arrived spoiled, damaged, or functionally defective upon delivery.
- Shipping Delay: The delivery exceeded the official timeline specified in our company’s Shipping Policy.
2. Mandatory Evidence Required for Claims
To process any eligible refund or return request, customers must provide all of the following verifiable evidence:
- Continuous Unboxing Video: A clear, continuous, and unedited video starting from the unopened parcel (showing the shipping label clearly), through the unpacking process, to the final item received.
- First-Use Video: Where applicable, a clear video recording the very first attempt to use or power on the item.
- Supporting Documents: Relevant photographs of the product issue, complete order details, and any other supporting documentation requested by our support team.
3. Strict 24-Hour Submission Window
- Time Limit: All return, refund, or exchange requests must be formally submitted to our official email address at smartgreit@outlook.com within 24 hours from the exact time of delivery/receipt of the item.
- Disqualification: Any requests submitted after the 24-hour window, or requests missing any of the required evidence listed in Section 2, will be strictly rejected and not accepted under any circumstances.